Terms of Service

Last updated: August 2026.

1. Agreement to these terms

These terms cover your use of Nexa. Creating an account or using the service means you accept them. If you are signing up on behalf of a company, you are saying you have the authority to do that, and the company is bound too. If any of this does not work for you, please do not use Nexa.

2. Your account

Look after your password. Anything done through your account is treated as done by you, so if you suspect somebody else has got in, tell us right away. Please give us real details when you sign up, and you need to be old enough to enter into a contract where you live.

3. Workspaces and access

Everything in Nexa lives inside a workspace. Your personal workspace is yours alone. A team workspace belongs to the company that owns it, and its owner and admins decide who joins, how it is organised, and what each person can open. If you are one of those admins, the invitations you send and the access you hand out are on you.

4. What you may not do

Please do not upload anything you have no right to share, or anything unlawful or harmful. Do not go looking for data, accounts, or workspaces that are not yours. Do not attack the service, overload it, reverse engineer it, or poke at it for weaknesses. Do not scrape Nexa in bulk to build something that competes with it. And do not use Nexa to break the law.

5. Your content

What you put into Nexa is still yours. That covers your documents, recordings, notes, links, and anything pulled in from a service you have connected. You are giving us permission to store it, process it, index it, transcribe it, and answer questions from it, and that permission exists only so we can run Nexa for you and your workspace. It does not go further than that. Making sure you have the right to upload something in the first place is up to you.

6. Services you connect

Nexa can connect to outside services such as Google Drive, Slack, HubSpot, and Zoho. A few things are worth being clear about when you do.

Google Drive and SharePoint are read-only: Nexa never changes anything in them. In your CRM (HubSpot, Salesforce, Zoho), Slack, Jira, Trello and Linear, Nexa can create, update or delete records, messages and tasks, but only when a person your admins allow asks for it and approves the exact change first; Nexa then shows what it did. Nexa never writes to a connected service on its own. It also imports nothing on its own: connecting an account does nothing until you pick the folders, channels, or record types you actually want. And it can only see what the account you connected can already see, so connecting a service never widens anyone's access.

Disconnect whenever you want. Syncing stops and we delete the stored access token. Anything already imported stays in your workspace until you remove it.

Connecting an account on your company's behalf means you have the authority to do so, and what that import then makes visible inside your workspace is your call.

7. AI answers

Nexa uses automated systems and third-party AI models to transcribe recordings, search your content, and write answers. Answers only ever draw on content you are allowed to open, and they show you where each part came from. They can still be incomplete or simply wrong, so check anything you plan to act on. Nexa is not a substitute for professional advice, legal, financial, medical, or otherwise.

8. Plans and payment

Plans are agreed with our team and billed to the workspace rather than to the people in it. There is no automatic recurring charge and nothing upgrades itself: you ask for a plan, we confirm it with you, and your new limits apply from then on. Prices for future periods can change, and we will give you reasonable notice before they do. Fees you have already paid are not refundable unless the law says otherwise.

9. Privacy and your data

We process your content to run Nexa and to keep every workspace walled off from every other. Our Privacy Policy explains how we handle personal data. Whatever you choose to upload, staying on the right side of the laws that cover it remains your responsibility.

10. Providers we rely on

Nexa runs on infrastructure we do not own and uses third-party AI and storage providers. When one of them has an outage or changes its terms, that can affect Nexa, and we are not responsible for services outside our control.

11. Our intellectual property

Nexa itself belongs to us and our licensors, including the software, the design, and the name. These terms let you use the service. They do not give you any rights to our trademarks or anything else of ours.

12. Ending your use

You can stop using Nexa whenever you like.

If you want your account gone, delete it yourself from Settings. It does not happen instantly: there is a 14-day window during which nothing is destroyed and signing in again calls the whole thing off. Once that window closes, your workspace data is deleted for good. One thing to know before you start, and the app will warn you about it too: if you own a company workspace, deleting your account deletes that company and everyone in it loses access.

Owners and admins can also remove a single person from a workspace at any time. That person loses access straight away, but the work they did stays behind, because it belongs to the company rather than to them.

We may suspend or close access that breaks these terms or puts the service or other customers at risk. Where we are acting on abuse, a legal requirement, or a risk to other people, that can take effect immediately, with none of the 14 days above. Once access ends, so does your right to use Nexa.

Deleting an account does not refund fees paid for the current period and does not wipe out anything you already owe. What we hold on to after an account closes, and for how long, is set out in the Privacy Policy.

13. No warranty

Nexa is provided "as is" and "as available", without warranties of any kind, as far as the law allows. We cannot promise it will never go down or never go wrong, and we cannot promise AI output will be accurate.

14. Limits on our liability

As far as the law allows, we are not liable for indirect, incidental, special, or consequential damages, or for lost profits or lost data. If you do have a claim about Nexa, our total liability for it is capped at what you paid us in the twelve months before the claim.

15. Changes to these terms

These terms will change as the product does. When a change is a significant one, we will give you reasonable notice first. Carrying on with Nexa after a change takes effect means you are fine with it.

16. Contact

Anything here you want to ask about? Reach us through the support channel listed in your account.