Asking good questions
Ask about customers, meetings, deadlines and documents — and get an answer from what your company actually said.
Last updated Nov 1, 2026
What it is
Ask Nexa is a chat over everything you are allowed to open in your company: meetings, files, connected tools and work.
What it's for
Instead of searching five tools, you ask once: what do we owe this customer, what was decided, what is late.
How to use it
- Open Ask Nexa from the sidebar.
- Type your question in the box (Ask about the company…) and press Enter.
- Read the answer and open any source under it to check the exact passage.
- Keep going in the same chat — Nexa remembers the conversation.
- Use the folder menu under the box to limit an answer to one folder.
Tips
- Name the customer and the period: "What did we promise Nile Cargo in October?"
- Ask for what changed: "What moved since last week?"
- Ask follow-ups instead of starting over: "Who owns the second one?"
- Click a suggested follow-up under an answer to ask it next. They appear in the language you asked in, and only under an answer that used your sources.
Good to know
- Answers only use what you can open. Two colleagues can get different answers to the same question.
- When the sources don't say, Nexa tells you rather than guessing.
- A long list (for example every overdue task of a big customer) can be more than one answer shows. Nexa then says how many more there are; the customer's page lists them all.
- When nothing is found, Nexa says what it searched and what it could not read yet, for example recordings that failed to turn into text or files still being processed, and warns when a connected source needs reconnecting, was disconnected or stopped syncing. Click Check connection under the answer to fix it.
