Teach your assistant

What it is

The Knowledge tab holds everything the assistant may answer from. All of it is treated as public.

What it's for

The assistant answers only from what you add, so you control what it says.

How to use it

1. Q&A — one exact answer to a common question.
2. Article — a longer help-centre page, grouped into collections.
3. Web page — one public page Nexa reads and keeps.
4. File — a PDF or document you already have.
5. Read website — Nexa reads your main pages for you.

Tips

• Start with your ten most common questions as Q&As. Each Add window explains how that kind of knowledge works, with an example.
• If the Live preview says you've reached the question limit, a line under it — shown only to you — says why (for example, your trial or subscription ended, or the AI credits ran out) and where to fix it.
• Group articles into collections — they become the Help tab visitors browse.

Good to know

• Links in answers only point to pages you added, on domains you allowed.
• If nothing you added answers a question, the assistant says so in your own When it doesn't know words and shows the ways to reach your team you set in Behavior. It never guesses, and these "couldn't answer" replies don't use your AI credits.
• Read again on a page Nexa read before keeps the old copy answering while it reads; if the new read fails, the reason is shown and visitors still get answers from the old copy.
• To see exactly what a page or a file gave the assistant, click it (or ⋯ → View content): the text it answers from opens, read only. To change it, edit the page and press Read again, or upload a new version of the file.
• If Nexa can't read a page, it tells you why — for example the site refuses automated readers, the address doesn't exist, or it took too long — and shows Read again. An address that opens a page you already added is marked as already in your knowledge.
• If your site's bot protection (for example Cloudflare) blocks Nexa, allow the reader named NexaBot — in Cloudflare: Security → WAF → Custom rules → User Agent contains NexaBot → Skip — then press Read again. No access to those settings? Open the page in your browser, choose Print → Save as PDF, and upload the PDF with File — the browser has already been let in, so this always works.