Import a WhatsApp chat

What it is

WhatsApp can export any chat as a file. Upload that file to Nexa and the conversation joins your Private space: searchable, dated, each message labelled with who wrote it. Nothing is sent to WhatsApp and nothing is read from it.

What it's for

Customer conversations that happen on WhatsApp stop living only on your phone. Ask Nexa what a customer asked for, and see a commitment made in the last two weeks ("we'll send the offer tomorrow") come back as a suggested commitment with the message quoted.

How to use it

1. On your phone, open the chat in WhatsApp, then More → Export chat (Android) or the contact's name → Export chat (iPhone). Choose Without media unless you need the file list.
2. In Nexa, open Company files → Apps → WhatsApp → Import a chat and upload the .txt or .zip file.
3. Check the preview: pick which participant is you, confirm the date order if Nexa asks, and choose the customer if you want the chat on their page.
4. Confirm that you have the right to import the conversation, then import.

Tips

• Importing a newer export of the same chat adds only the new messages.
• Delete an import to remove its messages from Nexa; your phone keeps the chat.

Good to know

• Only you can see what you import, until you share it.
• Photos, voice notes and files are not imported: the message says one was sent.
• Only messages from the last 14 days can become suggested commitments; older ones are context for search and Ask Nexa.
• A chat is linked to a customer only when you choose one, or when the chat is with a phone number that is exactly that customer's recorded number.
• The file you upload is not kept: Nexa reads it, shows you the preview for 30 minutes, and keeps only the messages you import.