Email (Gmail and Outlook)
Connect your own mailbox so customer requests and your replies join Nexa's memory, private to you.
Last updated Nov 1, 2026
What it is
Each person can connect their own Gmail / Google Workspace or Outlook / Microsoft 365 mailbox. Nexa reads it, links threads to customers and finds the commitments inside.
What it's for
What a customer asked and what you committed to by email sit next to the meetings and tasks about the same customer.
How to use it
- Open Settings → Account and find the Email card, under Google Calendar.
- Click Connect Gmail / Google Workspace or Connect Outlook / Microsoft 365 and approve read access.
- Nexa imports the last 30 days of Inbox and Sent, then keeps up with new mail.
- Use Sync now any time; Disconnect stops reading immediately.
Tips
- Add customers' email addresses to their records so threads link to them automatically.
- Gmail is in beta: Google first shows a "Google hasn't verified this app" screen. Click Advanced, then Go to nexahubs.co, and on the next screen tick View your email messages and settings.
Good to know
- Nexa never replies, forwards, deletes or moves a message. It sends only a client report you approved and confirmed, and only after you choose Allow sending on that report, which asks for one more permission.
- Imported mail lands in your Private space — not shared with the company.
- Newsletters, promotions and notifications are searchable, but Nexa doesn't read them for people or commitments, and they use no AI credits.
- On disconnect you can also remove the imported emails from Nexa.
- Outlook currently supports work or school Microsoft 365 accounts.