Teach your assistant by talking to it

What it is

The Teach tab is a chat with your assistant about what it knows. Write the way you'd tell a colleague, in Arabic or English, in your own dialect: "We close on Fridays", "No, shipping is 3 days now, not 5", "Stop mentioning the summer offer".

What it's for

Nexa turns each message into a card: what visitors will be told, the question it answers, and what it changes. A card changes nothing. Only Approve and publish does.

How to use it

1. New knowledge: something the assistant doesn't know yet.
2. Correction: something it says that changed. The old answer is kept, but no longer used.
3. Stop saying: the assistant stops using something, with no replacement.
4. When the card disagrees with something the assistant already says, in a page, a file or a Q&A, it shows that sentence and asks you to choose: Replace it, New one wins, or Keep both, for different visitors (by the language they write in, or for customers signed in on your site).

Tips

• Every number, phone, email and link on a card is checked against your own words and the knowledge it corrects. If one isn't there, the card says which, and you can only publish your own edited version.
• Nothing that looks like a key, a password or an account number can be published.
• Today it answers shows what visitors get right now. After you approve, Ask it again now shows the new answer at once, through the same path as your website.

Good to know

• Correcting one sentence of a page or a file never takes the rest of it off the assistant: only that sentence stops being used.
• Undo puts everything back exactly as it was.
• Your choice applies to the help center too: visitors browsing it never read the old version.
• Who may teach, approve and publish is set on Team → Who can do what (Company knowledge, Website assistant). Whoever may publish can do it from Teach even without access to the assistant's knowledge folder: Nexa files the answer there for them, and the folder stays private to admins.