What's new in Nexa

Every change to Nexa that you can see or use is listed here, newest first.

12 November 2026

• Commitments as a board. Commitments → Board shows To do, In progress, Blocked and Done. Drag a card, or use ⋯ → Move to; Blocked is what the person holding it said at their last check-in, so the board and the list always agree, and a linked Jira, Trello or Linear issue moves with the card. Read more
• Comments on every task, in sync with your tracker. Open a task to discuss it. On a task linked to Jira, Trello or Linear, comments go both ways — with who wrote them — and the issue's files and checklist show beside it, read-only.
• Priority, customer and order. Set a task's priority, and narrow Commitments by priority or customer, sorted by due date, priority, newest or recently updated.
• "Today" in Ask Nexa is your company's day. Right after midnight Ask Nexa still dated its answers by the day before; it now counts days in your company's time zone, the same as Business.

11 November 2026

• Say where your commitment stands. On a commitment you hold, ⋯ → Say where it stands: done, still on it (with the day you now expect it), or blocked (with why). It is recorded as your word, with the time, and the promised date never moves by itself — so "can't verify" turns into something everyone can act on. Nexa asks once a week, never more. Read more
• One name for one thing. What a source says is done or dropped and waits for you is now called Needs your OK on Commitments and Business; "need you" on Today means everything waiting on you.
• Your assistant answers each plan with its own facts, and Ask Nexa finds sources faster. A reply never gives one plan, package or product a feature, price or limit the sources state for another; Ask Nexa starts reading your files sooner.
• A visitor who asks to be contacted is no longer lost. When someone asks your assistant for a call back or to talk to your team and leaves a phone number or email, you get a notification and find them under Conversations → Asked to be contacted, with their own words. If they didn't leave one, the assistant offers to take it. Nothing is sent outside Nexa; turn it off in Behavior. Read more
• Your assistant finds what you gave it. A short price list or policy page is now read section by section, a question worded differently from your page still finds it, a rule with a limit (refund within 7 days, up to 15 pages) is applied to the visitor's case, and "give me a hint" or "is my answer right?" is answered as asked.
• Be told when something happens in the company. Automations → Event-driven → New rule: when a commitment goes past its date, its date is moved, or a customer turns at-risk, Nexa tells the person who holds it, or you, inside Nexa. It shows how often it would have told you last week before you create it, covers only what you can see, and never posts to a channel. Read more
• Ask for an update from Today and from a customer. The same Ask for an update is now on the Dashboard's rows and in a customer's commitment menu. Read more
• The stop button reads at a glance. End on the recorder and stop in the chat now show a solid square.
• See what Nexa did outside Nexa. Open a task: Outside Nexa lists the issue it became, changes sent to your tracker, channel posts and update requests — who did each, and whether it arrived. Nothing you wrote is stored there, only where it went and what came of it. Read more
• Nothing is sent twice by accident. If the answer to a send is lost (the request left, nothing came back), Nexa never sends it again by itself — not from a task, an automation or a workflow. It asks you to check before sending again, and sends only when you say it isn't there.
• A change that didn't reach your tracker says so — and can be sent again. In plain words instead of the tracker's error, with Send the change again (always safe: it sets the same values).
• Ask for an update. On a task somebody else holds, ask them where it stands, with an optional note. Once a day per task.
• Automations show "Not confirmed". A run Nexa couldn't confirm is marked as such, not as failed, and the schedule shows Check last run. Read more

5 November 2026

• Choose where a new folder goes. New folder now asks Put it in: the Company space, a department you can add to, or your Private space. It starts where you are looking (from the top of Company files: Company for owners and admins, your department for everyone else), and the line under it says who will see the folder. Read more
• Drag a folder into another one. In the folder tree on Company files, drag a folder onto another folder or onto a space, or use its ⋯ → Move to… menu. If the move changes who can see it, Nexa names who sees it now and who will after, and asks first. A move you can't make says why and leaves the folder where it was.
• One word for folders. "Collection" is now folder everywhere in English, and «فولدر» everywhere in Arabic.
• Who can make folders, and where. Everyone can make folders in their own Private space. Department managers can make and move folders in their own department, and owners and admins can make, rename, move and delete folders in any department. Folders a connected app fills (Google Drive, Notion, a CRM) or your website assistant keeps its knowledge in can be opened but not filed into, so a sync never mixes with your own folders. Owners and admins choose on Team → What members can do whether members can also make folders in their department and the Company space (Members can create folders) and share files with more people (Members can share files). Both start off, and every change is recorded in the activity log. Read more

4 November 2026

• Call a reminder off from the chat. Say "cancel it" (or «ألغيه») about a reminder you just set, confirm, and it is cancelled, not moved. Undo on the card brings it back. Read more
• A late confirmation never sends at once. A reminder card confirmed after its time has passed is refused, and Nexa asks for a new time, instead of emailing straight away.
• Scheduled emails, for you or a colleague, in your own words. "Every Monday email Karim the numbers", «طرشلي ايميل كل يوم» or «أرسل لي بريدًا كل يوم» now find the right person. A name that fits two colleagues is asked about, never guessed.
• A teammate gets a reset link, not a password. On Team, an owner, admin or department head clicks Send password reset link; the teammate chooses the new password, and nobody else ever knows it. Read more
• Website assistant answers only what its sources say. A price, phone number or email address that none of its sources contains is not shown: the visitor gets your fallback message and your contact options instead, and that answer uses no credit.
• Deleting from the chat needs the button. A card that deletes something runs only when you press its button, never from a typed "yes".
• Long conversations keep their memory. Past 60 messages, earlier turns are still summarized for Nexa instead of being dropped.

3 November 2026

• AI Assistant: see what it reads, and watch every change. In Knowledge, click a page or a file (or ⋯ → View content) to see the exact text the assistant answers from. While you edit the look further down the page, the live preview now stays on screen. A reply that names several things (plans, tools, integrations) comes as a short list, one per line, and English names keep their place inside Arabic replies. Read more
• Ask Nexa before you sign up. Nexa's own pages (home, pricing, FAQ, docs) now carry the Nexa assistant: ask about plans, features or how to start, in Arabic or English, and get an answer from Nexa's own pages.

1 November 2026

• Google Drive: pick the files, Nexa starts reading. Connecting Google Drive now opens Google's picker straight away. Open a folder, select the files you want (several at once) and click Select: Nexa saves the choice and starts reading them, with no second Save. Google lets Nexa open only the files you pick, so a folder itself is no longer offered, and a file added later is read once you pick it. The card names any file Nexa can no longer open and tells you what to do. Read more
• Your mailbox is connected from Settings, and Gmail is in beta. Gmail and Outlook are your own, so they live in Settings → Account beside Google Calendar, and no longer appear among the company's apps. Gmail is a beta while Google reviews Nexa's access: Google shows a "Google hasn't verified this app" screen first, and the card says how to continue. If a mailbox needs reconnecting, the card now shows the reason Google gave. Read more
• Competitor news shows the date it was reported. A move reported for a month now reads "Oct 2026", not "1 Oct 2026". Read more
• A first mailbox sync reads the whole month. A daily safety limit meant for files indexed again and again counted every new email, so a busy mailbox stopped half-way and its other messages showed as failed. It now applies to the same file only, files it stopped are taken up again the next day by themselves, and the Email card counts the messages Nexa holds rather than the last sync's.
• Newsletters use no credits. Promotions, newsletters and notifications in your mailbox stay searchable, but Nexa no longer reads them for people and commitments, so they use none of your company's AI credits. Read more
• Team figures count your company's days. The leaderboard, a person's record and team views now cut periods at midnight in your company's time zone, like Business already did, so a deadline at 1 am lands in the right month. A task the tracker or CRM handed to someone within 48 hours of its date no longer counts against the new holder, and a replacement you turned down puts the original commitment back on the record.
• A reminder for finished work is called off. A reminder set on a meeting's action item is cancelled, not sent, once its task is done or cancelled.
• Corrections reach Ask Nexa. When you change a meeting item's date, owner or title, or edit its task, search and Ask Nexa answer with the new version, and a replaced file is never quoted from its old text.
• A confidential department stays confidential. Tasks typed by hand, or synced from a tracker or CRM, under a confidential department are seen by its members and the owner only, like its files.
• Connecting apps is clearer. Google asks for each permission separately; if the one Nexa needs is left unticked, the connection is refused and says so instead of failing later. Microsoft 365 and Outlook now finish connecting in the browser, one Drive file Google refuses no longer stops the whole Drive, and a Notion page you stop sharing keeps what Nexa already read, with a note on the card.
• Slack reads a channel's whole history. A large channel used to stop at the first batch; Nexa now continues where it left off on the next sync until the history is read. A channel Slack can no longer find is skipped and named on the card, and the others keep syncing. Read more
• Disconnecting removes Nexa's access at the source. Disconnecting Slack, Trello or Google Calendar now also revokes Nexa's access there, not only in Nexa.
• A count beside Commitments. The sidebar shows how many commitments are open for you: everything you can see if you run the company or a department, your own if you don't.
• Today and the assistant preview open sooner. Today no longer loads the whole review list just to show the decisions waiting for you; it reads them with the rest of the page. On the Customer AI assistant page, the live preview is fetched before the page's other reads, so it appears sooner.

31 October 2026

• Recurring reminders, for you or a colleague. Automations → New automation now creates the reminder (it was refusing every one) and has a For picker, so a reminder can go to a teammate. Each time it runs, that person gets a notification in Nexa and an email. In chat, times are read the way reminders read them: "at ten in the morning", «٣ العصر», «٨ الليل», «٢ ونص الضهر»; «كل يوم حد» is every Sunday, «كل يوم ٢٥ في الشهر» is monthly on the 25th, and «أول كل شهر» / «آخر كل شهر» run on the first or the last day of every month. The confirmation card now says "Reminder for you" or names the colleague, instead of an empty CRM task. Read more
• Business by department. In Business, choose a department beside the period to see only its commitments, delivery, execution and team; CRM deals stay the whole company's, and the page says so. Custom dates were already there in the period list. Read more
• A shorter menu, and your apps one click away. The menu now has Today, Ask Nexa and Business on top, then My work (Customers, Commitments) and Company (Team, Company files). Admin pages fold under Admin, shown only to people who can use them, and every page and link you had still works. Connected apps have their own tab, Company files → Apps, instead of sitting under your files.
• Import a WhatsApp chat. Export a chat from WhatsApp on your phone and upload it from Company files → Apps → WhatsApp. Its messages join your Private space, searchable and dated; a commitment made in the last two weeks is suggested for you to confirm, with the message quoted. Only you see it until you share it, and the file itself is not kept. Read more

30 October 2026

• What keeps happening. Nexa now reads the history of your commitments and tells you what repeats: a customer whose dates keep moving, a customer you are still waiting on, work that changes hands within two days of its date, everything owed to one customer held by one person, and a customer you kept every dated commitment to. Each one shows the counts it rests on, each recorded change, and a reason only when somebody gave one. You meet them in Recommended next steps on Today, on the customer's page, in Team insights and in Business → Customers and Operations; decide once and it is decided everywhere. Read more
• Why a customer is at risk, on their page. Where things stand now starts with the customer's warning signs, by the same rule as Business and Today: at risk on two different signs, worth watching on one. Risks raised in their recent meetings are shown beside the signs in the words said, with a link to the moment, and are not counted. Read more
• Fewer things you may not see. Settings no longer says how many priority customers you can't open, and the unused company health summary is gone: its figures counted the whole company, private spaces included.

29 October 2026

• Competitor profiles. In Business → Competitors, each competitor now has a Profile: what its website says, where your customers named it, who runs it, its LinkedIn and Facebook pages, and its recent moves. Leaders and pages its own website states are added on their own. Research on the web finds more with one paid Google search, each item with its sources and how sure Nexa is; only you see it until you confirm an item. Read more
• Client reports. Under Customers → Client reports, Nexa drafts a monthly status email for one customer from what it already knows: what was completed in the period, what is past due, what is coming up and what you need from them. Anything Nexa isn't sure about is flagged and left out until you decide. Choose one of four templates or make your own, review the email preview, approve it and send it from your own Gmail or Outlook after confirming the exact recipients. Sending asks your mailbox for one more permission, and a report is never sent twice. Read more
• A Notifications page, and messages from the Nexa team. View all notifications, at the foot of the bell, opens the new Notifications page: every notification you have been sent, 20 to a page, with All and Unread, Mark as read on each one and Mark all read at the top. Messages from the Nexa team show there in full, labelled Nexa team. They always reach you, even if you turned off Everything else in Settings → Account → Notifications, because they can be about your account or its security. A notification only ever opens a page inside Nexa. Read more

28 October 2026

• AI Assistant: you set the limits, your brand, your key. In Behavior → Question limits, set questions per visitor, per network and per month, or leave them empty for no limit — your AI credits are the limit, and an unanswered reply never uses them. In Look → Branding, hide “Powered by Nexa” and add your own footer line, on every plan. In Install → Public key, replace the key without breaking your site: the old one keeps working for 30 days and Install shows where it is still used. The signed-in visitors secret is now shown once, when you create it. Read more
• Low sample on the Delivery record. A kept-on-time figure resting on only 5 to 9 dated items now says Low sample, with how many items it is based on. Nothing is hidden. Read more
• Source in Trash. When the file a task was read from is in the Trash, the task stays and still counts, and says Source in Trash on Work, on the task card and on the customer record. Restore source brings the file back, for whoever may restore it. The same file uploaded again no longer creates its tasks a second time. Read more
• Numbers that agree from page to page. The Customers list now shows each customer's Last contact, the same date as their record (it showed when the record was last edited). On Team insights a person's Open is everything they hold, as on their record and the Delivery record. Business calls the two-sign list Customers at risk, and no longer reports wins falling while your CRM is not syncing. A Work heading says 20+ when the list continues on the next page. Read more
• AI Assistant: every unanswered question can reach your team, and you answer it once. In AI Assistant → Behavior → When it doesn't know, add a WhatsApp number, a phone number, your team email and a contact page; whenever the assistant has no confirmed answer, declines a topic or reaches a limit, the visitor gets a button for each — WhatsApp and email carry the question. In Conversations → Unanswered you see what it couldn't answer and whether the visitor contacted you; Answer it turns the question into a Q&A for the next visitor. A reply it couldn't answer no longer uses credits, a page keeps answering when Read again fails, a lost answer is retried without being asked twice, and Install tells you when your code ran on an address you haven't allowed. Read more
• Competitors you can trust at a glance. Each competitor's card now shows Their site highlights: headings and product-page lines quoted from its own pages, never presented as a checked list of what it sells, and Ask Nexa says "their website highlights" rather than stating them as facts. Each site is read in your language, a site that cannot be read says why (a wrong address, a slow site, or a site that turns automated readers away), and a failed re-read keeps the last good reading. Accepting an opportunity now only saves your decision; a Work task is made only if you tick it. Read more
• Ask Nexa says what it could and could not read. When nothing is found, the answer says which of your files it could not search yet (for example recordings that failed to turn into text, or files still being processed) and warns when a connected source needs reconnecting, was disconnected or stopped syncing. An answer written from a customer's task list now shows the meetings and documents those tasks came from, and its follow-up questions, confidence note and source warnings stay under it instead of disappearing a moment later. A very slow answer is no longer cut off after its first word. A file changed in Google Drive, OneDrive, SharePoint or your CRM is now read again instead of keeping its old text, and email attachments are now searchable. When you ask a spreadsheet for a figure in a period or under conditions it has no rows for, Nexa now says there are none, with the sheet and the filter it used, instead of a zero or a refusal. Read more
• Clearer Ask Nexa answers. Suggested follow-up questions now come in the language you asked in, and only under an answer that used your sources. When a customer has more tasks than one answer can list, Nexa says how many more there are and that the customer's page lists them all. Read more
• Easier assistant setup. Each kind of knowledge (Q&A, article, web page, file, your website) now explains how the assistant uses it, with an example, and an empty assistant shows the three steps to get it ready. When a website blocks Nexa, the message now says how to fix it or save the page as a PDF, and the Live preview tells you (only you) why an answer hit a limit. Read more
• Make the website assistant fully yours. Change every line it shows, in Arabic and English, so a bilingual site speaks each visitor's language; pick the text color on your brand color, your website's font, a round or labelled button and where it sits; and let visitors ask by voice. Read more
• Upload your assistant's logo. In AI Assistant → Look, upload an image instead of pasting a link — Nexa makes it a small square and serves it with the assistant. Read more
• Website assistant themes. Choose one of five styles for your assistant — Classic, Soft, Minimal, Dark or Bold — beside your brand colour, in AI Assistant → Look. Read more
• Email (Gmail and Outlook). Connect your own mailbox from Settings → Account. Nexa reads it, links threads to customers and finds the commitments inside. Read-only, and private to you. Read more
• Google Drive file picker. Choose exactly which Drive files and folders Nexa reads, in Google's own window. Nexa opens nothing else. Read more
• Website assistant. Build an AI assistant for your own website in three steps, teach it with Q&As, articles, pages and files, and install it with one line of code. Read more
• Pay as you go. Everything in Enterprise with no monthly fee — pay with prepaid credits. Read more
• Files and voice in Ask Nexa. Attach a file or image to a question, choose where it is saved, or speak your question. Read more
• Developer API: answers as each employee. Your own systems can ask Nexa on behalf of each employee, with that person's permissions only, and stream answers as they are written. These answers never read anyone's Private space, the employee's own included. Only the workspace owner can create a key that answers for employees; a key an admin created before this answers for nobody, and Settings → Developer shows it so the owner can create a new one. Generate replacement keeps the old key's expiry, and the log of API calls is kept 90 days. Read more
• Safer uploads. Every upload is refused as soon as it passes its limit, even while it is still arriving, a program renamed to .txt or .csv is refused, and AI Assistant files are read in the same isolated reader as your library uploads.
• Correct your company details. In Settings → Account → Company details, the owner or an admin can change the industry, size and country recorded when the company was set up. They are saved on the company, confirmed by you, so reading your website again never replaces them, and Ask Nexa, suggested next steps and competitor search use them. Everyone else sees them read-only. Read more
• Calmer, clearer screens. Every tab bar and filter now marks the one you picked in color, sections such as Suggested next steps and Growth opportunities sit on their own panel, empty lists sit on a panel instead of a bare outline, and the top bar no longer lets the page show through when you scroll. Usage now says where each figure was read from by the page you can open (for example "Read from Work"), and Settings → Developer and Automations no longer flash "Owners and admins only" to an owner while they load.
• Documentation. This guide — every feature, what it is for and how to use it, in Arabic and English.