Jira, Trello or Linear

What it is

Nexa connects to Jira, Trello or Linear — one tracker per workspace.

What it's for

Your team keeps working in the tool they know; Nexa keeps each task tied to the promise behind it.

How to use it

1. Open Company files → Apps and connect your tracker (owners and admins).
2. Choose the project or board each customer's work goes to.
3. From a work item, send it to the tracker; the link appears on the item.
4. Open a task to see Outside Nexa: everything Nexa did in another tool about it — the issue it became, changes it sent, channel posts, update requests — with who did it and whether it arrived.
5. If a change you made in Nexa didn't reach the tracker, the task says so in plain words; click Send the change again — it only sets the same values, so it never duplicates anything.
6. If Nexa couldn't confirm that something arrived (the request left and no answer came back), it never sends it again by itself. Nexa asks you to check before sending again: look in the tool, then choose It arrived, or It isn't there — send again.
7. On a task somebody else holds, click Ask for an update: they get a notice in Nexa (and by email if they receive those) with the task's title and your note. Once a day per task.

Tips

• Map each customer to its own board or project to keep the tracker tidy.

Good to know

• Only one tracker can be connected at a time, so work never splits between two tools.